Frequently Asked Questions

We’ve put together a list of FAQs to help you make the right choice when it comes to choosing your perfect removals company. Do you see a question here that you need us to answer?

Don’t sit and wonder. Get in touch, we’d be delighted to help.

Where do you work?

Primarily in and around Surrey and the local area. But, also further afield into East and West Sussex, Kent and Hampshire.

What insurance do you have?

For your peace of mind, Zoltan On Time is fully and comprehensively insured and a proud member of Check A Trade. We have the following insurances:

  • Public Liability Insurance
  • Moving Goods Insurance
  • Business Insurance
Who do you work for?

We work for residential private clients, moving home for the first, second – or however many times – even your final move to your retirement property! The team can move families from and to large five or six-bedroomed houses, who are perhaps upsizing. Or, downsizing. 

Also, students who need support moving into term-time halls of residence or house shares, and back again. Plus, couples or singletons who are keen to move into their new apartment, flat or dream home.  

Zoltan On Time is also a specialist in office moves. We relish and can manage easily the often-complicated nature of commercial removals. Likewise, we understand the unique needs of organisations. As business owners ourselves, we relate to their focus on getting everyone settled into their new working environment, hassle-free.

What hours do you work?

We can be flexible. Standard hours, of course, but also early morning, and late at night. Even overnight, if you need us to.

Do you offer event logistics services?

Yes, we do. Let us do all the heavy lifting and removals for your events.

Do you offer packing services?

Yes, we do. This can often be an exhausting task to take care of yourself – and never-ending. So, leave it to the team here at Zoltan On time. 

We will pack and transport all your belongings on your behalf. Look out for your packers a few days beforehand; they’ll bring everything they need with them so there’s no need to worry.

If you have fragile items, such as crockery and glassware – which, to be fair, everyone does – just let us know and your team will pack them with great care for maximum protection.

How much do you charge?

We understand that budgeting is key. Whilst we can't answer this question fully, you can get an instant quote on our website delivered straight to your mailbox within minutes. We will confirm this estimate and send you a quote after a site visit.

What does your quotation include?

In a word, everything. Once we have sent you an estimate, we’ll organise a site visit to establish all the essential details. Then you’ll receive a fully itemised, final quote. It will include:

  • Labour
  • The number of working hours required
  • Packing (if required)
  • Fuel and vehicle costs
  • Any extra fees, such as bridge tolls, ferry tolls etc (but this is quite rare)

What you see, is what you will get, with NO nasty surprises.

What vehicles do you use?

We use LWB Mercedes Sprinter Luton vans. Each one has a heavy-duty tail lift, and will be fully equipped with GPS. Each 1100kg van is sizeable, with a loading capacity of up to 19 m³.

When transporting your furniture and goods, our packing experts will ensure that it arrives safely and securely at your destination. The team takes great care to ensure that we notice everything and that we miss nothing.

Get an estimate straight away

For your peace of mind, Zoltan On Time is fully and comprehensively insured and a proud member of Check A Trade.

Why not get in touch, or better still – fill in our online quotation form for an immediate estimate?

Get an instant estimate today